Terms of Service

Effective Date: 28 April 2026 · Last Updated: 28 April 2026 · Version: 1.0 · Entity: Parallel International Pty Ltd (ABN 78 700 934 863)

These Terms of Service are a legally binding agreement between Parallel International Pty Ltd (ABN 78 700 934 863), trading as AgentFront, and you, the customer or user of our platform. By using AgentFront’s websites, APIs, software, or services, you agree to be bound by these Terms and our Privacy Policy.

Australian Consumer Law prevails. These Terms are tailored for Australian real estate agencies that use AgentFront’s AI front-office platform. Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL); if there is any inconsistency, the ACL prevails.

Service description

AgentFront provides an AI front-office solution that places and receives phone calls, replies to emails and SMS, qualifies leads, books property appraisals, and synchronises activity with your customer relationship management (CRM) and property-portal systems.

We host the Services on Australian-region cloud infrastructure, and we may integrate with third-party services such as telephony providers, property portals, and Google products to deliver functionality. You remain responsible for ensuring that your use of our Services complies with any third-party terms and policies, including Google’s API policies.

Eligibility and account registration

• Authorised users. The Services are intended for commercial use by licensed real estate agencies and their authorised employees or contractors. You must be at least 18 years old or otherwise have legal capacity to contract on behalf of your organisation. By creating an account, you represent that you have authority to bind the business that will use the Services.
• Accurate information. You agree to provide true, current, and complete information when you register and to keep your account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Do not share your account credentials with anyone outside your organisation.
• Permitted use. You may use the Services only for lawful purposes and in compliance with all applicable laws and regulations. AgentFront may refuse registration or cancel accounts at its discretion, including for non-payment or violation of these Terms.

Acceptable use

To ensure a safe and trustworthy experience, you agree that you will not use the Services to engage in, promote, or facilitate:

• Illegal, fraudulent, or deceptive conduct, including unlawful activity, fraud, identity theft, impersonation, misrepresentation, or falsifying information.
• Abuse, harassment, or harmful conduct, you must not use the Services to harass, bully, threaten, intimidate, or stalk anyone, or to share abusive, hateful, discriminatory, or violent content, or to encourage violence or illegal acts.
• Intellectual-property infringement, you must not upload, share, distribute, or use content that infringes copyrights, trademarks, patents, or other proprietary rights, nor may you reverse-engineer, decompile, or disassemble the Services except where legally permitted.
• Security violations, you may not attempt to gain unauthorised access to accounts, systems, or networks; probe or test our systems; bypass authentication or security measures; introduce malware; or disrupt the operation of the Services.
• Unauthorised data collection or spam, you must not use automated tools (bots, scrapers, crawlers) without written permission, harvest personal information without consent, send spam or unsolicited communications, or distribute phishing or scams.
• Restricted activities, you must not use the Services to engage in terrorism, violent extremism, exploitation, trafficking, illegal weapons activity, unlawful gambling, illegal drug distribution, or other high-risk activities.
• Competitor misuse, you may not build competing products, train machine-learning models using the Services, or extract content for commercial replication.

AgentFront reserves the right to monitor use, investigate violations, and take appropriate action, including suspending or terminating access, removing content, or reporting unlawful conduct.

Fees and payment

If you purchase a subscription, you agree to pay the fees described in your order or customer agreement. Fees are billed in Australian dollars and are exclusive of goods and services tax (GST) unless stated otherwise. Late payments may result in suspension or termination of your access. Unless otherwise required by law, all fees are non-refundable.

Consumer guarantees apply: if the Services have a major problem you may be entitled to cancel your contract and obtain a refund or compensation.

Intellectual property

• Our rights. AgentFront and its licensors own all intellectual-property rights in the Services, including the underlying software, designs, text, graphics, and documentation. We grant you a non-exclusive, non-transferable licence to use the Services during your subscription for your internal business purposes. You must not remove proprietary notices or otherwise misuse our IP.
• Your content. You retain ownership of any data, text, audio, materials, and other content ("User Content") you submit through the Services. You grant us a worldwide, non-exclusive licence to use, copy, process, store, and transmit your User Content solely to deliver and improve the Services. You represent that you have all necessary rights and that your User Content does not infringe any third-party rights.
• Feedback. We may use any suggestions or feedback you provide without obligation or compensation.

Third-party services and Google integrations

AgentFront integrates with third-party services such as telephony providers, property portals, and Google services. Your use of any third-party service is subject to that provider’s terms and privacy policy, and we are not responsible for their acts or omissions.

Google API Services

Where you connect a Google account, AgentFront’s access and use of Google user data adheres to Google’s API Services User Data Policy, including the Limited Use requirements. Specifically:

• we do not allow humans to read your Google user data unless we have your affirmative agreement, it is necessary for security, to comply with law, or the data is aggregated;
• we do not use or transfer Google user data to serve advertisements, sell it, or use it to train generalised AI models;
• we request only the OAuth scopes needed to deliver the connected features; and
• you may revoke our access at any time via your Google account or AgentFront settings.

Privacy and data protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with the Services. Key points include:

• Personal-information handling. We collect account and customer details, end-user information processed through the platform, website telemetry, and limited sensitive information only where necessary. We process personal information to deliver and improve the Services, provide billing and support, detect fraud, and comply with law.
• Call recordings. Calls placed or received through AgentFront may be recorded and transcribed. The agency using the platform is responsible for ensuring that callers receive appropriate notice and consent in accordance with surveillance, telecommunications, and privacy laws. AgentFront supports this with call-recording notices and configuration controls. We do not use customer data to train general-purpose AI models or create biometric templates; recordings are used only to deliver and improve our service.
• Data disclosure and location. We disclose personal information only to categories of recipients described in the Privacy Policy (e.g. our customers, service providers, and legal authorities). We store production data in Australia and may process data overseas as operationally necessary, subject to ensuring overseas recipients handle personal information consistently with the Australian Privacy Principles.
• Data retention and rights. We retain personal information only for as long as necessary and in accordance with legal obligations. Under the Privacy Act, individuals have rights to access, correct, opt out of marketing, withdraw consent, and complain about handling of their personal information.

By using the Services, you consent to our processing of personal information as described in the Privacy Policy and these Terms.

Consumer guarantees, warranties, and liability

• Non-excludable guarantees. Under the ACL, our Services come with certain guarantees that cannot be excluded, including that services will be provided with due care and skill and will be reasonably fit for their intended purpose. If the Services fail to meet these guarantees and the failure is major, you may cancel your subscription and obtain a refund or compensation. For a minor problem, we will re-supply the Services within a reasonable time or refund a portion of fees.
• Disclaimer. Except for the non-excludable guarantees, the Services are provided "as is" and we make no warranties or representations of any kind, whether express, implied, or statutory. We do not warrant that the Services will be uninterrupted or error-free, or that they will meet your specific requirements.
• Limitation of liability. To the extent permitted by law, our liability for breach of any term, condition, or warranty that is not excluded under these Terms is limited, at our option, to the re-supply of the Services or the payment of the cost of having the Services supplied again. We are not liable for any indirect, consequential, or special loss, loss of profits or data, or punitive damages arising out of or in connection with the Services, your content, or any third-party services.
• Indemnity. You indemnify AgentFront, its directors, employees, and affiliates against all liabilities, losses, damages, and costs (including legal costs) arising out of or related to your breach of these Terms, your use of the Services, or your infringement of any third-party rights, except to the extent caused by our negligence.

Termination and suspension

You may terminate your subscription by giving written notice in accordance with your customer agreement. We may suspend or terminate your access immediately if you breach these Terms, including by failing to pay fees, violating our Acceptable Use obligations, or applicable law. We may also terminate the Services on 30 days’ notice if we discontinue the platform.

Upon termination, your right to use the Services ends, but sections dealing with intellectual property, liability, and privacy survive.

Changes to the Services or Terms

We continually develop and improve the Services. We may add, remove, or change features or functionality, and we may change these Terms. Material changes will be notified via email or through the platform. By continuing to use the Services after an update, you accept the amended Terms. If you do not agree to the changes, you must stop using the Services and may cancel your subscription (a pro-rated refund may apply for pre-paid fees if required by law).

Governing law and dispute resolution

These Terms are governed by the laws of Queensland and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland.

Before commencing any court proceedings (other than urgent injunctive relief), the parties must use their best efforts to resolve any dispute through good-faith negotiation. If we cannot resolve the dispute within 30 days, either party may refer the matter to mediation under the Australian Disputes Centre Mediation Guidelines. Each party bears its own costs.

Contact

If you have questions about these Terms, please contact our legal team:

Legal & Compliance

Parallel International Pty Ltd, AgentFront
ABN 78 700 934 863
Attn: Legal & Compliance
9 Ellendale Street, Maroochydore QLD 4558, Australia
Email: hello@agentfront.au

For privacy queries or complaints, please see our Privacy Policy or email privacy@agentfront.au.