Phone Assistant
Answers like a colleague.Files every detail.
Forward your line when you can’t pick up. AgentFront handles the conversation, then writes it up: the recording, transcript and summary, updates to your records, and a confirmed appraisal if one was agreed.
Avg. 2 booked appraisals per week across our live agencies. Free to try.
During the call· looking up
Nathan Reid, an existing contact
Open home Saturday morning
Wed 10:30 am or Fri 2:00 pm
Nathan Reid
Forwarded callForwarded from Sarah’s line
AgentFront0:02
Hi Nathan, this is Sarah’s assistant. How can I help?
Nathan0:06
Is the open home on Halden Street still on this Saturday?
AgentFront0:11
It is, on Saturday morning.
Nathan0:14
Great. Could you text me the details?
AgentFront0:17
Of course, I’ll text them after this call. Will you need to sell a place first?
Nathan0:24
We will, actually.
AgentFront0:26
Sarah could do an appraisal. I’ll check her calendar.
AgentFront0:33
She can do Wednesday at 10:30, or Friday at 2. Which suits?
Nathan0:39
Friday at 2 works.
AgentFront0:42
Lovely, Friday at 2 it is. Sarah will see you then.
After the call· writing up
Appraisal booked
Details texted
Contact updated
Call saved
Nathan Reid, an existing contact
Open home Saturday morning
Wed 10:30 am or Fri 2:00 pm
After the call · written up
- Appraisal booked · Fri 2:00 pm
- Details texted · As he asked
- Contact updated · Call note
- Call saved · With summary
Trained on the calls an agency actually receives.
Each caller type gets its own conversation flow that collects the details your team needs to call back well.
It picks up when you can’t.
Point your line at AgentFront for when nobody answers, when you’re busy, or after hours. Forwarding is set on your own phone, so you can change it any time, and callers it recognises are greeted by name.
Listing questions, answered from the listing.
Callers hear exactly what is publicly listed on realestate.com.au for your residential sales and rentals: the price guide, the features, the inspection times. If something isn’t public, it doesn’t guess. It says your team will follow up and leaves them a task.
Every caller gets the right conversation.
Sellers are qualified and offered a real appraisal time. Buyers get their listing questions answered. Landlords, buyer’s agents, solicitors and brokers are captured with the details an agent needs to follow up, and personal calls are taken as a polite message.
Appraisal times that fit the calendar.
While the caller is on the line, it checks the agent’s real calendar and offers times within the next fortnight that allow for working hours, appointment length and buffers. The caller picks one, and it goes in as a confirmed event once the call ends.
Every call is on the record.
Each call keeps its recording, a timestamped transcript labelled by speaker, and a summary, beside the records it wrote. If anything looks off, flag the call and it goes to AgentFront support for review.
It texts you what needs you.
Once a call ends, it texts the agent anything to act on: an appraisal it booked, a request for a walkthrough or desktop appraisal, an investor who called, or a personal call. All five texts are on from the start.
Hear a call, start to finish.
Hear how the assistant handles a call. Book a demo to hear it live, on a scenario you choose.
An appraisal call, recorded
The assistant rings a Buderim owner. Outbound · 22 Apr 2026, 10:15 am
Show what it wroteHide what it wrote
Charlotte proactively called Gavin Hartley about his 3-bed at 18 Settlers Way, Buderim. Gavin was receptive, he’d noticed local sales activity and was curious about value. Purchased for $520K in 2017. Not in a rush but open to knowing his property’s worth. Appraisal booked for Thursday at 2pm.
- Property
- 18 Settlers Way, Buderim
- Config
- 3 bed, 2 bath
- Purchase
- $520K (2017)
- Est. current
- ~$785K avg
- Motivation
- Curious, not urgent
- Appraisal
- Thursday, 2 pm
A line your own team can call.
Included with the phone assistant. Recognised team members call one shared number and ask about their own working day, hands free, from the car between appointments.
It reads your listings, leads, contacts, calendar, recent calls and email. It is read-only: it answers questions and never sends, books or updates anything.
How it runs, day to day.
Does the assistant answer all our calls?
Only the ones you forward. Most agencies point their lines at AgentFront on no-answer, busy, or after hours, so a human answers when a human can and AgentFront answers when nobody can. Forwarding is set on your own phones, so you can change it any time.
What does it sound like?
A natural Australian voice, tuned for real estate conversations, including local place names and suburbs. The best way to judge it is to hear it on your demo, on a scenario you choose.
What can it tell a caller about a property?
Exactly what is publicly listed on realestate.com.au for your residential sales and rentals: price guide, features, inspection details and so on. If something is not public, it does not guess. It notes the question and hands your team a task.
How does appraisal booking actually work?
During the call, the assistant checks the agent’s real calendar and offers valid times within the next fortnight. The times it offers allow for working hours, appointment length and buffers. The caller agrees verbally, and once the call ends the confirmed event is written to the calendar, the appraisal is recorded in AgentFront and your records are updated.
What if the caller is someone the agent knows?
The assistant recognises repeat and known callers and personalises its greeting from prior call history where available. Personal calls are simply taken as polite messages.
Can we review what it said?
Yes. Calls carry a recording and a timestamped, speaker-labelled transcript, plus the summary and records created after the call. If anything looks off, flag the call and it goes to AgentFront support for review.
Hear it take your hardest call.
You choose the scenario. We run it live, then open the record it wrote: the transcript, the call note and the calendar event.
Free to try.