Rental Enquiry Email Assistant
Give every property manager ten hours a week back.
Prospective tenants send hundreds of emails, and most ask the same things. AgentFront writes each reply from the current listing, in your property manager’s name. They check it and press Send, or turn on auto-reply and it sends for them.
Rental enquiries
Overnight
Grace Lam
Bexley Court
9:12 pm
When is the next inspection? Is it pet friendly?
Tom Ellis
Calder Road
10:47 pm
Is Calder Road still available? I’d love to see it.
Priya Shah
Bexley Court
6:05 am
Could I see it privately on Sunday? I work Saturdays.
Ben Carter
Calder Road
7:20 am
Why was my application declined?
Every reply starts from the listing.
It reads what each enquirer asked, checks the current realestate.com.au listing, and drafts a reply for your property manager to check.
It answers the questions they asked.
It reads each enquiry for the questions in it and answers them from the current realestate.com.au listing. Anything the listing doesn’t say goes to your team as a task, so nothing is guessed.
When the listing changes, so does the reply.
Every reply follows the listing’s current status, so nobody is offered an inspection of a home that has gone, or promised a decision the landlord hasn’t made. Unsent, unedited drafts are rewritten when the status changes.
Replies go out from your own inbox.
Connect a Gmail or Microsoft Outlook mailbox. Each reply goes out in the enquiry’s own thread, from your property manager’s own address, so the enquirer hears back from a person at your agency.
Control stays with your team.
Your team decides whether replies wait for approval or send themselves, and anything that needs judgement goes to a person.
See the integration scopeSend it yourself, or let it send
Start with every reply waiting until someone on your team has read it and pressed Send. When you trust it, turn on auto-reply and supported replies send themselves.
A task when judgement is needed
It doesn’t book private inspections. The enquirer is told your team will follow up, and your team gets a task with the thread attached.
Sensitive questions wait for a person
Anything unusual, sensitive or outside what it handles is marked Needs review instead of being answered, and waits in the queue with every other enquiry.
What it does, and what it won’t.
Which emails does it answer?
New enquiries from prospective tenants about your rental listings, arriving in a connected Gmail or Microsoft Outlook inbox after you switch it on. It never deletes your mail.
Who do replies come from?
A real person on your team. Each reply sits in the same thread as the enquiry and goes out from that person’s own address, and in Gmail it carries their own signature. Replies wait for someone on your team to approve them, unless you turn on auto-reply.
Can it send replies on its own?
Yes, if you want it to. Start with every reply waiting as a draft for your team to approve, then turn on auto-reply and supported replies send themselves. Anything marked Needs review still waits for a person. Switch back whenever you like.
Will it make something up about a property?
No. A reply only states what the current realestate.com.au listing says. If the listing doesn’t answer a question, the reply says your team will follow up, and a task is created so someone does.
What happens with a private inspection request?
The assistant does not book private or after-hours inspections. It tells the enquirer the team will follow up, and creates a task with the thread attached so a person does.
What if it isn’t sure?
Anything unusual, sensitive or outside the supported scope is marked Needs review instead of being answered. Your property manager sees every enquiry in one queue: drafted, sent and needs review.
Does it handle maintenance requests?
No. The email assistant is for enquiries from prospective tenants about listed rentals. Maintenance, trades and owner approvals are a different job, and not one this product does today.
What does our agency need to set it up?
Your rentals listed on realestate.com.au, and Gmail or Microsoft Outlook for email. Your email administrator approves AgentFront once for the agency, then each person links their own mailbox.
Watch an enquiry become a reply you can check.
We run one of your listings through the assistant: a reply drafted from the listing, a status change rewriting an unsent draft, and the point where it hands the thread to a person.
Free to try.