Rental Enquiry Email Assistant
Give every property manager ten hours a week back.
Prospective tenants send hundreds of emails, and most ask the same things: when is the next open home, how many bedrooms, where do I apply. AgentFront answers them from your connected Gmail inbox, in your property manager’s own name, and each reply matches the listing’s current status. When a real decision is needed, it creates a task.
A rental enquiry arrives from realestate.com.au for 60 Calder Road in Griffin. Grace Lam asks when the next inspection is, whether it is pet friendly, and whether it has air conditioning. The assistant matches the listing, confirms it is available, and drafts a reply in the property manager’s own voice, answering her three questions in the order she asked them: the next open home is this Sunday 2 August from 9:30 to 10:00 am, and the listing has the property down as pet friendly. Aircon is not mentioned in the listing, so rather than answer it either way the reply says she will check with the owner and come back to her, and the assistant raises a follow-up task for the property manager. The manager reviews and sends the reply, and the thread files into the AgentFront label in Gmail.
Status-aware by design
The reply depends on the listing’s current status.
Answers come from your current realestate.com.au rental listing rather than a template.
The enquirer gets a reply built from the current listing: inspection details, availability, how to apply. It is sent or drafted from your property manager’s own address, with their own signature.
When applications are with the landlord, replies say so, without promising a decision that has not been made.
The enquirer is told the property has gone, and unsent drafts written before the status changed rewrite themselves.
The property changed. So did the drafts.
A rental goes under application at 4 pm. Every unsent, unedited draft written before that moment rewrites itself to match the new status.
Draft · 2:10 pm
Available“Hi Chloe, 7 Wattle Court is available, and the next inspection is Saturday at 10:15 am. You’re welcome to apply beforehand via the listing…”
Same draft · rewritten 4:02 pm
Auto-updated“Hi Chloe, thanks for your enquiry about 7 Wattle Court. An application is currently with the landlord, so inspections are paused for now. If anything changes we’ll be in touch…”
Illustrative thread. The rewrite applies to unsent, unedited drafts when a linked rental’s status changes.
Control stays with your team.
Draft or auto-send
Run it in draft mode while you build trust, then let supported replies send themselves. Switch modes whenever you like.
Tasks where judgement is needed
Private inspections, unusual requests, anything sensitive: the assistant creates a task with the thread attached instead of answering alone.
A visible queue
Drafted, sent, needs review: your property manager sees every enquiry and its state in one place.
What it does, and what it won’t.
Which emails does it touch?
Only new rental enquiries arriving in the connected Gmail inbox after you activate it. It does not crawl history and it does not touch unrelated mail. One email assistant per agency, watching the inbox you choose.
Who do replies come from?
A real person on your team, the sender you pick. Replies go out from their Gmail address with their own signature, not from a robot address. You choose whether replies auto-send or wait as drafts for approval.
What happens with a private inspection request?
The assistant does not book private or after-hours inspections. It tells the enquirer the team will follow up, and creates a task with the thread attached so a person does.
What if it isn’t sure?
Anything unusual, sensitive or outside the supported scope is marked “Needs review” instead of being answered. Your property manager sees the queue: drafted, sent, and needs-review, all in one place.
Does it handle maintenance requests?
No. The email assistant is for enquiries from prospective tenants about listed rentals. Maintenance, trades and owner approvals are a different job, and not one this product does today.
Watch an enquiry become a reply you can check.
We run one of your listings through the assistant: draft mode, a status change rewriting an unsent reply, and the point where it stops and hands the thread to a person.
Free until it books your first appraisal.