Notes for Australian real estate agencies.
What is changing in the industry, how agencies handle calls and enquiries, and what we are building. A new post every Tuesday.
- Industry
What does NSW's new rental privacy law say about AI listing images?
NSW will make agents disclose AI-generated or altered rental photos that could mislead. What the law does, when it starts, and why Queensland should care.
- Product
AgentFront now works with Microsoft 365 and Outlook
Agencies on Microsoft 365 can now sign in with Microsoft, connect Outlook mailboxes and calendars, and use AgentFront's email and phone assistants.
- Industry
What does Brisbane's turning market mean for an agency?
Brisbane values fell 1.5% in September, stock is up and the cash rate rose to 4.60%. What the data shows, and what a slower market does to an agency's day.
- Product
AgentFront 1.1: no CRM needed, and an app that works on your phone
AgentFront 1.1 opens AgentFront to agencies without a CRM, reworks the whole app for phones and adds an At a glance summary to Home.
- Guides
How to reply to a rental enquiry (with an example)
What a reply to a prospective tenant should say first, what it must include and never promise, and how to invite them to inspect and apply in Queensland.
- Industry
Rental applications and privacy: what changed for agencies in 2026
What a Queensland agency may ask for in a rental application, how long it may keep it, the 2Apply privacy ruling, AI tools and the draft privacy bill.
- Guides
What should an AI assistant never tell a caller?
The boundaries to set before an AI answers your agency's phones or enquiries, from listing facts and bookings to tenant privacy, advice and records.
- Industry
What does the spring 2026 market mean for a Queensland agency?
Values eased over winter, listings rose and rentals stayed tight. What the data to 31 August says, and what it means for an agency's phones and inboxes.
- Guides
How do you measure your agency's response gap?
A one-week audit to count the calls and enquiries your agency misses, the hours spent answering them, and what the missed seller calls could be worth.
- Guides
What should an agent ask a seller on the first call?
The questions to ask a potential vendor before booking an appraisal, how to offer a firm time on the call, and what to write down so you walk in prepared.
- Industry
What the RTA's 2026-27 compliance plan means for property managers
Queensland's RTA will target one rental offence each quarter in 2026-27. The rule behind each, a self-check to run this week, and where other reforms stand.
- Guides
How should a real estate agent set up call forwarding?
What no-answer, busy and unreachable forwarding mean, how the ring timer works, and how an agent sets up and tests conditional forwarding on a mobile.
- Product
What's new in July: live calls, email threads and simpler forwarding
AgentFront's July releases show calls as they happen, keep each rental enquiry in one conversation, and set up call forwarding with a single code.
- Guides
How fast should a property manager reply to a rental enquiry?
How quickly to answer a rental enquiry, what the research does and doesn't show, and how to set, staff and measure a response standard in Queensland.
- Industry
AML/CTF rules for real estate agents: what changed on 1 July 2026
Since 1 July 2026, Australian real estate agents have AML/CTF obligations. Who is covered, what an agency needs, the 29 July deadline and the front desk.
- Product
Introducing AgentFront: phone and email assistants for agencies
AgentFront answers the calls your agents forward, agrees appraisal times from their calendar and drafts replies to rental enquiries. Here is what it does.
See how it would work at your agency.
Book a demo and hear the assistant handle a call, then see exactly what it writes up for your team.
Free to try.