Notes for Australian real estate agencies.
What is changing in the industry, how agencies handle calls and enquiries, and what we are building. A new post every Tuesday.
- Guides
What should an AI assistant never tell a caller?
The boundaries to set before an AI answers your agency's phones or enquiries, from listing facts and bookings to tenant privacy, advice and records.
- Guides
How do you measure your agency's response gap?
A one-week audit to count the calls and enquiries your agency misses, the hours spent answering them, and what the missed seller calls could be worth.
- Guides
What should an agent ask a seller on the first call?
The questions to ask a potential vendor before booking an appraisal, how to offer a firm time on the call, and what to write down so you walk in prepared.
- Guides
How should a real estate agent set up call forwarding?
What no-answer, busy and unreachable forwarding mean, how the ring timer works, and how an agent sets up and tests conditional forwarding on a mobile.
- Guides
How fast should a property manager reply to a rental enquiry?
How quickly to answer a rental enquiry, what the research does and doesn't show, and how to set, staff and measure a response standard in Queensland.
See how it would work at your agency.
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